Last updated: 20 October 2026.

This page explains how we use your personal information, the cookies on this website, and the terms of using this website.

Privacy policy

Who we are

Dr Raman Medical Aesthetics is the trading name of BTX London Limited, a private limited company registered in England and Wales (company number 10909245). Registered office: 59 Atkins Road, London SW12 0AH.

BTX London Limited is the “data controller” for your personal information: it decides how your information is used and is responsible for it. Treatments are given by Dr Anand Raman, a GMC-registered doctor (GMC No. 4761682). Dr Anand Raman is registered with the Information Commissioner’s Office (ICO), registration number ZB128832.

Clinic: Room 1, Hydra Skin, 141 Balham Hill, London SW12 9DL (from 1st November 2026; before that, The Bellissima Clinic, 5 Westbury Parade, London SW12 9DZ).

For any question about your personal information, contact us at info@drramanmedicalaesthetics.co.uk or on 020 3674 1663.

The information we collect

When you contact us by phone or email: your name, contact details and your message.
When you book online through Calendly: your name, email address, phone number, the appointment you choose and any answers you give.
When you become a patient: your medical history, consultation notes, clinical photographs, consent forms, treatment records and payment records.
When you visit this website: technical information such as your IP address, browser and the pages you visit. Our host keeps this for a short time for security. We also count visits with anonymous statistics that set no cookies and do not identify you.

Health information

Information about your health is “special category data” and has extra protection under the law. We use it only to give you safe, appropriate care: to assess whether a treatment suits you, to treat you and to look after you afterwards. The legal condition we rely on is the provision of health care by a health professional under a duty of confidentiality (UK GDPR Article 9(2)(h)). Dr Raman is bound by medical confidentiality.

Why we use your information, and our legal basis

To answer your enquiry and book appointments: to take steps you ask for before a treatment, and our legitimate interest in responding to you.
To give you consultations and treatments: to perform our agreement with you, and for health care (see above).
To keep medical and financial records: to meet our legal and professional obligations.
To keep this website secure and understand how it is used: our legitimate interest in running a safe, useful website.

We do not send you marketing without your consent. If you have given consent for anything, you can withdraw it at any time.

Who we share it with

We share your information only when we need to:

Service providers who work for us, under contract and only on our instructions: website hosting and anonymous visit statistics (Vercel), online booking (Calendly), and our email, patient-record and accounting providers.
Other health professionals, such as your GP, with your consent or when it is needed for your safety.
Authorities and regulators, when the law requires it.

We never sell your personal information.

Information sent outside the UK

Some of our service providers, such as Vercel and Calendly, are based in the United States. When your information is sent outside the UK, we make sure it is protected, for example by the UK’s data bridge with the United States or by the UK’s approved contract clauses.

How long we keep it

Patient records: 10 years after your last treatment.
Enquiries and bookings that do not lead to a treatment: up to 6 years, so we can help you if you come back to us and answer any later questions or claims, then deleted. If you become a patient, your messages become part of your patient record.
Payment and accounting records: 6 years, as the law requires.
Website technical logs: a short time, for security only.

Your rights

You have the right to:

be told how we use your information (this page);
get a copy of the information we hold about you;
have wrong information corrected;
have your information deleted, when we no longer need to keep it by law;
restrict or object to how we use it;
receive your information in a format you can give to someone else;
withdraw your consent at any time, where we rely on consent.

To use any of these rights, contact us at info@drramanmedicalaesthetics.co.uk. It is free, and we will reply within one month.

Complaints

If you are unhappy with how we use your information, please contact us first so we can put it right. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, or 0303 123 1113.

Cookies

This website sets no advertising or tracking cookies. While parts of the site are private, a strictly necessary cookie remembers that you entered the password (btx_auth for the preview, drafts_auth for articles waiting for review). They hold no personal data and need no consent.

Visit statistics, without cookies. We use Vercel Web Analytics to count visits and see which pages are read and how visitors found the site. It sets no cookies and does not identify you: visits are counted in aggregate.

Google Maps and Calendly. The map on our contact page and the booking calendar load only when you click to show them. Google and Calendly may then set their own cookies, under their own policies: Google and Calendly.

You can also block or delete cookies in your browser settings.

Terms of use

By accessing this website, you agree to the following terms and conditions and other applicable law. If you do not agree to be bound by these terms and conditions, please do not use this site.

All the information and material provided on this web site is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with Dr Raman Medical Aesthetics.

The site is provided “as is” and Dr Raman Medical Aesthetics expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose.

All trademarks used or referred to in this site are the property of their respective owners.

Links on this site may lead to services or sites not operated by Dr Raman Medical Aesthetics. No judgement or warranty is made with respect to such other services or sites and Dr Raman Medical Aesthetics takes no responsibility for third party sites or services. A link to another site or service is not an endorsement of that site or service.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Dr Raman Medical Aesthetics nor any of its affiliates, directors, partners, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Dr Raman Medical Aesthetics does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Dr Raman Medical Aesthetics, its affiliates, directors, partners, employees or other representatives.

Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.

Changes to this page

We may update this page from time to time. The date at the top shows when it last changed.

Terms & privacy